Our Privacy Promise

3D Glass Photos respects your privacy. This Privacy Policy explains how we collect, use, store, and protect customer information when you use our website or services, including submitting photos for conversion into point cloud files and laser engraving into crystal products.

We may collect the following information when you place an order, contact us, or use our services:

• Name 
• Email address 
• Phone number 
• Billing and shipping address 
• Payment information, processed through our payment provider 
• Uploaded photos or image files 
• Custom text, names, dates, or messages submitted for engraving 
• Order details and product preferences 
• Communications between you and our business 

We may also collect basic website usage information, such as browser type, device type, pages visited, and general analytics data.

We use your information to:

• Process and fulfill your order 
• Convert customer-submitted photos into point cloud or engraving-ready files 
• Laser engrave images into crystal products 
• Communicate with you about your order 
• Provide previews, proofs, revisions, or customer support 
• Ship completed products 
• Improve our website, products, and services 
• Maintain business records for accounting, tax, and legal purposes 
• Prevent fraud, misuse, or unauthorized activity 

Customer photos are used only for the purpose of creating your requested product or service, unless you give us permission to use them for another purpose.

We do not sell customer photos. We do not use customer photos in advertising, social media, samples, portfolio pages, or promotional materials without your consent.

Because our service involves converting images into engraving-ready files, your uploaded photo may be edited, processed, enhanced, converted, cropped, or transformed into a point cloud, grayscale, depth-style, or laser-compatible file.

By uploading a photo, you confirm that you have the right to use that image and authorize us to process it for your order.

We may decline images that are illegal, abusive, explicit, hateful, infringe on someone else’s rights, or are otherwise inappropriate for our service.

We may temporarily store uploaded photos, converted point cloud files, engraving files, proofs, and order-related files as needed to complete your order and provide customer support.

Unless otherwise requested, we may retain order files for a limited period in case reprints, corrections, or follow-up support are needed. You may contact us to request deletion of your uploaded photo or related production files, subject to any legal, accounting, or business record requirements.

We may share limited information with trusted service providers when necessary to operate our business, such as:

• Payment processors 
• Shipping carriers 
• Website hosting providers 
• Email or communication providers 
• File storage or production software providers 

These providers are only given information needed to perform their services.

We do not sell your personal information or customer photos.

Payment information is processed by third-party payment providers. We do not directly store full credit card numbers on our website unless specifically stated by the payment platform. Please review the payment provider’s privacy policy for details on how payment information is handled.

Our website may use cookies or similar technologies to improve the website experience, remember preferences, measure site traffic, and understand how visitors use the site.

You can usually control cookies through your browser settings.

We take reasonable steps to protect customer information, uploaded photos, and production files from unauthorized access, loss, misuse, or disclosure.

However, no website, file transfer, or electronic storage method is completely secure, and we cannot guarantee absolute security.

You may contact us to:

• Request a copy of the personal information we have about you 
• Correct inaccurate information 
• Request deletion of uploaded photos or production files 
• Ask questions about how your information is used 
• Withdraw permission for future promotional use of your images, if previously granted 

To make a request, contact us at:

Email: sales@3dglassphotos.com

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children without appropriate parental or guardian consent.

If a parent or guardian believes a child has submitted information to us, please contact us so we can review and delete it if appropriate.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

For questions about this Privacy Policy or how your information is handled, contact us at:

3D Glass Photos
Email: sales@3dglassphotos.com